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For retailers in the mid-market and enterprise, choosing the right point of sale system is crucial to running a successful business.
In the case of point of sale, there’s frequently a belief that one size doesn’t fit all. Retailers prefer “free” POS systems or systems that advertise themselves as an ERP (enterprise resource planning) system yet don’t have the capabilities of ERP.
It is crucial to find a retail POS software that is ideal for your retail business. However, you must also select one that includes all the features you need to run your business efficiently.
Here are ten essential POS features that are essential for today’s retailers:
An efficient point-of-sale system that has offline capabilities is essential for retailers. It means that even if the internet is down, it can still take the transactions and record customer information.
It’s easy to continue running your business, and all data will be processed and added when the system returns to normal.
EVM’s payment capability (Chip and PIN) is essential for retailers. In the last few years, many stores have moved to start accepting EMV credit cards with chip technology. Suppose you don’t accept EMV payment methods.
In that case, you’re not just putting your clients at a higher risk of being victimized by the theft of credit cards but also putting you and your company at risk of having to pay for any stolen funds resulting from the fraud of credit cards. EMV payments are a common feature in SuitePOS that integrates Square.
Square with SuitePOS provides the ability to accept mobile payments seamlessly. Although mobile payments are only moving towards becoming mainstream, providing the option of mobile payments assists retailers in keeping their checkout processes quick and provides customers with an alternative payment option should they decide to forget their wallet in their car.
Sales Rep Capture
A point-of-sale system that can record the individual sales rep’s or employee data can help ease the burden on store owners and managers who already carry enough work.
This feature can calculate the employee’s commission and show which employees are the most effective salespeople, allowing store managers to decide whether their employees require additional training or an adjustment to their role.
Digital receipts appear in many retail outlets; however, most retailers still provide receipts on paper. Receipts made of paper are usually destroyed and thrown away or tucked away in the bag of shopping to never be seen.
Retailers should offer their customers electronic receipts. Customers are less likely “misplace” a digital receipt, and seeing your store’s name appear in the customer’s inbox or on the phone can help you get to your customer’s attention with a little more time. It is a win-win for all!
It is easy to transfer and manage gift card transactions is an essential feature to have in your point of sales system. Gift cards are an excellent method to generate additional sales your business may not normally have.
If your point of sale system has the option of gift cards, you can easily ring up the gift card, distribute them to customers, and offer refunds on store credit.
A tax management system that integrates is beneficial for retailers, particularly locations across multiple states. Additionally, this feature assists owners and managers of stores to streamline their business processes by ensuring their taxes and tax audits everything through their POS systems.
Discounts & Coupons
When choosing a POS software, it’s crucial to choose a system with an easy-to-use coupon and discount feature.
Systems that permit price adjustments and coupons can make it easy to complete the checkout process for employees and customers. It is okay to fret about validating your discounts or getting an employee to figure out the discount item when many customers are waiting to be picked up.
Centralized Customer Management
Through the ability to capture information about customers at the point of sale system, retailers can utilize this data to monitor sales patterns, conduct marketing campaigns, and more. Some Point of Sale systems let retailers record customer information.
However, the information they collect only easily transfers into their CRM. With SuitePOS developed specifically for NetSuite, retailers can manage their customer’s data from the front end of their store to the back end to provide the most precise store analytics.
Centralized Product Management
Alongside centralized customer administration and central customer management, it is essential to use a point-of-sale system with centralized product management.
If the POS system is integrated with an ERP, stores can handle their stock, supply chain, and the price of their products to ensure that everything is in order exactly as it should be between the factory and the front of the store.
SuitePOS, designed for NetSuite and Salesforce, provides the features listed above and more to keep your retail business running smoothly and with one single platform of records.
Thank you for reading!